Shipping policy

Shipping Policy – CreateTheProphecy

Thank you for shopping with CreateTheProphecy. Below you’ll find all the details regarding our shipping process, delivery times, and important information about your order.

1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order is confirmed, you will receive a confirmation email. When your order has been shipped, you will receive a second email with tracking information.

2. Shipping Locations
We currently ship within Bulgaria and internationally. If your country is not available at checkout, please contact us at [your email] for assistance.

3. Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected delivery method. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

4. Estimated Delivery Times

  • Bulgaria: 2–5 business days after dispatch
  • European Union: 4–8 business days
  • International: 7–14 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or customs processing.

5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery in real time.

6. Customs & Import Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer.

7. Failed Deliveries & Incorrect Addresses
Please ensure that your shipping address is correct before completing your order. CreateTheProphecy is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us, additional shipping fees may apply to resend it.

8. Delays
While we aim to deliver your order within the estimated timeframe, delays may occur during high-demand periods, holidays, or due to courier issues. We appreciate your patience and understanding.

9. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [your email]. We will work with the courier to resolve the issue as quickly as possible.

10. Contact Us
For any questions regarding shipping, please contact us at:
Email: [createtheprophecy@abv.bg]
Instagram: @createtheprophecy

Thank you for supporting CreateTheProphecy.