Refund policy

Return & Refund Policy

CreateTheProphecy

Last updated: [Insert Date]

1. Overview

At CreateTheProphecy, we are committed to delivering high-quality products. If you are not satisfied with your purchase, you may request a return under the conditions below.

This policy applies to all purchases made through our store hosted on Shopify.

2. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right:

  • You must notify us within 14 days of delivery
  • You must return the item within 14 days after notifying us

3. Return Eligibility

To qualify for a return:

  • Items must be unworn, unused, and in original condition
  • All original tags must be attached
  • Items must be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items cannot be returned:

  • Customized or made-to-order items
  • Sealed items not suitable for return due to hygiene reasons (if opened)
  • Gift cards

5. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to your original payment method

Refund processing time: 5–10 business days (depending on your payment provider)

Original shipping costs are non-refundable, unless:

  • The item is defective
  • The wrong item was sent

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • An incorrect item was delivered

We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

7. Exchanges

We do not offer direct exchanges.

If you would like a different size or item:

  • Return your original purchase
  • Place a new order

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the issue

We will resolve the problem as quickly as possible at no additional cost.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)

If you still need help, contact us directly.

10. Policy Updates

We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting on our website.